Terms of use

Service provider and contact details

Service provider and personal data controller: ProductShot Team. Email: info@productshot.tech.

The service and scope of these terms

Product Shot automatically removes the background from uploaded photos and prepares downloadable JPG and PNG results. These terms apply to use of the website, accounts, photo processing and credits.

Read the terms and privacy policy before submitting a photo or creating an account. You accept the terms by taking the relevant clearly marked action. If acting for a company, you must be authorised to represent it. Minors may use the service only with the required parental or guardian permission.

Account and free use

Without an account, you can process 3 photos free per calendar day in Lithuanian time (Europe/Vilnius). Unused daily allowance does not accumulate. It is checked against a technical guest profile and network address hash, so visitors on the same network may share a limit.

Registration provides a one-time grant of 10 free credits. Registered accounts do not receive a daily free processing quota; each accepted photo uses 1 credit. Email verification may be required before account processing. Creating an account does not provide an additional guest daily allowance.

Provide a correct email address and protect your sign-in details. Do not share your account in a way that circumvents limits or puts file privacy at risk. Notify the service provider if you notice unauthorised account use.

Credits and processing cost

Processing 1 accepted photo costs 1 credit. The credit is charged when the job is accepted. Submitting the same photo again as a new job also uses a credit. Viewing a completed result and downloading its JPG and PNG files incur no additional charge.

If processing fails or an unfinished job is removed, the credit is refunded once. Deleting a completed result or the expiry of its storage period does not itself refund the credit. If you dispute a particular charge or a result is defective, contact support; this procedure does not limit statutory rights.

Credits are only for processing in this service, cannot be transferred to another account and are not a means of payment. Free credits cannot be exchanged for money. Purchased credits are subject to refund rights under applicable law and these terms.

Credits can be purchased only when active checkout is available on the website. Selecting a pack alone does not create a payment. No payment or recurring subscription starts without a separate explicit order.

Files, results and storage

We accept image formats shown in the upload field. Each file must be no larger than 20 MB and 24 megapixels; its shortest side must be at least 100 pixels. Corrupt, animated or technically non-compliant files may be rejected. Processing is also subject to current security, queue and capacity limits.

An AI model prepares the result; a person does not check each photo. Before using a result, check edges, colours, text and fine details. Upscaling does not create new real detail. Suitability for a particular marketplace also depends on its requirements.

Download results within 7 days of uploading. The website is not long-term file storage. You can remove jobs earlier. Access to an actively processing job closes immediately upon removal, and its files are safely deleted after the active process ends.

Rights to your content

Rights to uploaded photos remain with you or their lawful owners. Uploading grants only the non-exclusive permission necessary to receive, temporarily store and automatically process the photo and deliver the result to you. This permission does not allow publication of your photos for advertising or use in AI model training.

You may use results for personal and commercial purposes to the extent you hold rights to the original photo and its content. The service does not grant third-party trademark, likeness or copyright rights you do not hold. Automatic processing does not itself guarantee the creation of new copyright.

Acceptable use

Use the service lawfully and respect other people's rights. You must not:

Upload other people's photos without the right to use them, or infringe copyright, confidentiality or personal data protection.

Upload illegal content, child sexual abuse material or malicious files, or use a result for fraud or deceptive impersonation.

Circumvent credit, guest or security limits, create accounts to abuse free credits, attempt to access other people's files or disrupt the service.

Make unauthorised automated bulk requests that disrupt service availability for other users.

Availability and service changes

We maintain the service and fix identified issues. Features may be temporarily unavailable during updates, heavy load or technical failures. Processing time depends on the file and queue; a specific deadline applies only where explicitly agreed.

We may update features and security limits for technical, legal or security reasons. Where possible, we give advance notice of material changes to services already in use or acquired rights. New terms do not retrospectively remove acquired rights; mandatory legal requirements apply to paid orders.

Account closure and usage restrictions

You can close your account in its settings. Download any needed results first. Closure removes sign-in access, marks photos for deletion and subjects personal data to the procedure described in the privacy policy. Account closure is not itself a refund request and does not remove mandatory rights.

We may proportionately restrict use where terms are violated, a substantiated security threat exists or the law requires it. Where circumstances allow, we explain the reason and provide an opportunity to resolve the issue. You can use the stated contact details to enquire about a potentially incorrect restriction.

Liability and mandatory rights

We are responsible for our contractual obligations and service conformity under applicable law. These terms explain limits on AI result accuracy and availability; they do not exclude liability that cannot lawfully be limited.

You are responsible for having the right to submit photos and for lawful use of results. Neither this provision nor free-use terms remove mandatory consumer rights, rights relating to service defects or the right to approach authorities and courts.

Support, complaints and disputes

For enquiries about operation, credits, content or these terms, email info@productshot.tech. If the enquiry concerns a particular job or order, include its identifier and a short description. Do not send passwords or card details.

We handle consumer complaints free of charge and provide a reasoned response within 14 calendar days of receipt. If you are dissatisfied or receive no timely response, you may contact the Lithuanian State Consumer Rights Protection Authority for out-of-court dispute resolution. You retain the right to bring a court claim.

Lithuanian law applies without limiting mandatory protections in the country of the consumer's habitual residence or applicable jurisdiction rules.

Terms revision

The current revision and its update date appear at the top of this page. Material changes are communicated on the website or by account email. Where a change requires separate consent, we request it before applying the change.